What is Knowledge Management?
Knowledge management is the process of sharing and managing the knowledge and information of an organization between its members. With FootPrints your business will save time and money by utilizing lessons learned from previous help desk tickets. Knowledge management in the Solutions module allows IT staff to build a database of solutions to help save time and money training new IT staff or troubleshooting known issues as well as allowing end users to resolve common issues themselves by giving them the ability to search known solutions in the self-service portal. Solutions can be marked as Public or Private, allowing you to filter which solutions are seen by your Help Desk Technicians and which are seen by your end-users.