IT Service Desk Software – Ideal for Midsize Businesses
Key Features of the FootPrints IT Service Desk software:
- Easily and rapidly create incident, problems and service requests using templates; track the history of all activity
- Visual impact analysis to restore service and minimize business impact
- Coordinate complex problem investigations
- Link related items to investigations, like Incidents, Problems, Configuration Items, Changes, Services, Knowledge, etc.
- Empower end users with self-service to browse a knowledge base, submit requests, and track progress and feedback
- Automate approvals for service requests