IT Service Desk Software – Ideal for Midsize Businesses

Key Features of the FootPrints IT Service Desk software:

  • Easily and rapidly create incident, problems and service requests using templates; track the history of all activity
  • Visual impact analysis to restore service and minimize business impact
  • Coordinate complex problem investigations
  • Link related items to investigations, like Incidents, Problems, Configuration Items, Changes, Services, Knowledge, etc.
  • Empower end users with self-service to browse a knowledge base, submit requests, and track progress and feedback
  • Automate approvals for service requests